![]() ![]() Have trouble syncing your watch and with Garmin connect? If you cannot get your Garmin to connect and still don’t see a green dot next to your watch or tracker, follow the troubleshooting steps below to fix this problem. Turn on your Garmin’s Bluetooth to allow it to connect to your phone’s Bluetooth.If you don’t know how to access your Garmin’s control menu, see your users’ manual.On your Garmin watch or tracker, open the controls menu.In rare cases, your Garmin itself might have Bluetooth turned off Once you see the green dot, follow the manual sync steps listed above.Wait and see if your Garmin connects to your phone’s Bluetooth. If you see no dot, toggle Bluetooth off on your phone, wait 20 seconds, and then toggle Bluetooth back on in your phone’s settings.Open your phone’s Bluetooth settings, turn it on, and then wait for your Garmin to show as connected. If you see a red dot, you must first turn on Bluetooth on your phone.Syncing can take a few minutes if your device has not connected in a while.ĭon’t see a green dot next to your Garmin device?.Press the manual sync button (circular arrows icon) in the Garmin Connect App’s top corner to sync data from your watch.When you see a green dot on the ring, it means your Garmin watch is properly connected via Bluetooth to your Garmin Connect App.You should see a green dot next to your Garmin watch’s or tracker’s image.Locate the picture of your Garmin Device at the top of the app.If needed, choose the My Day tab from the bottom menu.On your phone, open the Garmin Connect app.Let’s first confirm that you sync with Garmin Connect the recommended way. Here’s how to sync your Garmin watch or tracker with the app Make sure you remove it from Garmin Connect and your phone’s Bluetooth settings.If you use a new phone, remove your Garmin device from Garmin Connect on your previous phone, so it’s no longer connected to that older phone.Android users also need to allow Files and Media access (also called Storage.) ![]() Choose Settings > Phone Permissions and turn them all on or tap Manage Permissions to enable them.Open Garmin Connect and tap the three-dot More button (iOS) or the three-line Menu button (Android).Check the phone permissions for the Garmin Connect app.For Android, go to Settings > Apps > Connect > Mobile data & Wi-Fi > toggle on Background data.For Apple devices, go to Settings > General > Background App Refresh > and toggle on for Connect.To work, Connect app must remain open in the background. Verify that Garmin Connect runs or refreshes in the background.Make sure you turn off any battery savings features on your phone, like low power mode (iOS) or battery saver (Andriod.).Find these settings on your Garmin device itself using Menu > Power Manager > Battery Saver > Off or Menu > Activity Settings > Power Save Timeout and choose Extended instead of Normal.Check that your Garmin is not in power save mode.Try disconnecting all other BT active devices, such as headphones, speakers, and so forth.Temporarily remove other Bluetooth-connected devices from your phone.If you connect your Garmin to more than one mobile device (like a phone and a tablet), make sure those two devices are not in the vicinity of each other, turn one of the devices off, or turn off Bluetooth on one of them.Update the Garmin Connect app to the latest version in the App Store (Apple) or Google Play (Android.).Fully charge your Garmin device, especially if it’s a new device or you haven’t used it in a long time. ![]()
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